We want every experience at Refinery House to feel exceptional. If something didn’t meet your expectations, we’d like to hear about it.
Whether you have feedback about a service, an interaction, or any other aspect of your experience, please reach out. We review all concerns carefully and work to resolve them fairly, respectfully, and as quickly as possible.
You can contact us directly by phone, email, in person, or through our feedback forms. For service-related concerns, we encourage you to contact us within two weeks of your appointment.
Most concerns are acknowledged within two business days, and we’ll keep you informed throughout the resolution process.
Your feedback helps us improve, support our team, and provide the best possible experience for every guest.