Things happen, and sometimes you just can’t make your appointment. When a client doesn’t show up for their appointment, we pay our stylists a stipend. This doesn’t cover the full cost of what they would have made, but it helps soften the blow. Our business depends on our stylists time being compensated!
Covid/emergency/natural disaster aside, *see covid/emergency amendment at the bottom*, Here is our cancellation policy:
Once a client has cancelled an appointment with less than 24hrs notice, or not attended an appointment, twice: a non refundable 50% deposit for future appointments will be required. A client services team member will notify clients that deposits will be required for future appointments. Appointments booked with a deposit are able to be rescheduled one time, and up to one week prior to the booking, after which the appointment is required to stand as booked.
Clients required to pay a deposit for their bookings can free themselves from this by paying a $75 no show fee.
**In case of emergency, or directed covid isolation or diagnosis, this process can be waived at the discretion of the administration manager**